Shipping

For deliveries in EU we expect to ship your order within 1-2 work days.

RoadSurfing cannot be held accountable if your delivery against all expectations get delayed by our shipping partners. However, be sure that RoadSurfing will always do everything in our power to make sure your order gets delivered in time.

Every order from RoadSurfing is being send by courier. Once order is shipped you will receive track&trace-number by email, aswell as a link for tracking.
A shipment will normally be trackable 12 hours after receipt of tracking number. You can always contact RoadSurfing at Info@RoadSurfingstore.com if you have questions regarding your delivery.

  • Free delivery in EU when ordering for more than 150 Euros.
  • Shipment is being sent directly to address or nearest pickup point.
  • Delivery time: 3-7 work days in Europe

You have the possibility of ordering all our products from RoadSurfing even if you are located outside EU. If your country is not included in the order list, please contact us and we will add it Immediately.
We will add a shipping fee on orders shipped out of EU. The shipping fee will depend on the destination.

Please be aware that you will need to pay import tax and VAT when importing products, if your country is not included in EU.

Return and cancellation

RoadSurfing supplies you with the right to cancel your order up to 14 days from receipt of the product.

If the deadline ends on a holiday or weekend, it will be pushed to first work day.

You cannot cancel or return orders which have been put to use.

Changed your mind? Please ship your order back to us on the following address. Please include the order confirmation in the package as well.

Roadsurfing ApS C/O Skraaplan
Birkedommervej 27
2400 København NV
Denmark
Att.: Return order

As soon as we receive your package, we will return the funds to your account as soon as possible. Latest within 14 days from receipt of the product. For security reasons the funds will be returned to the card that was used to pay the order.
The product needs to be returned unused and in same condition as you received it.

After receiving your return order we will check it and return your payment. 

Please be aware that it can take 5-10 work days before your payment will be available on your account. It depends on which bank and credit card you are using.

Please note: Du kan lose your payment or part of your payment. This will happen if the value of the has degraded because:

  • You took the product into use
  • Accessories are missing
  • It has been damaged, while you were responsible for the product.
  • You handled the product in another way than necessary, in order to determine it’s kind, properties or the way it works.
  • You did not follow the limitations in your cancellation right.

By returning products to our webshop, you need to make sure the products is safe and properly packed.
You have the responsible of the package and goods until we receive it, Therefore always keep your shipping receipt and tracking number. We recommend shipping the goods as package including a tracking number.

RoadSurfing does not refund shipping expenses which is connected with returns.

Please note: We do not receive packages with cash on delivery terms.

IMPOTANT: The goods should be shipped as quickly as possible after giving us notice about regretting your purchase. You need to ship the goods within 14 days after informing RoadSurfing of your regret.

 

Production warranty

All goods are covered by a 24-month warranty. This means that for up to 24 months from the date of purchase you can advertise any errors and omissions.

In accordance with the EU regulations, as a consumer, you are initially granted 24 months warranty.

If you find a defect in a purchased item, you must contact RoadSurfing as soon as possible and within a reasonable time and explain where the defect exists. Complaints can be made by contacting our customer email: info@roadsurfingstore.com

If the item suffers from a defect, RoadSurfing will repair the item or alternatively make a replacement if it does not incur disproportionate costs for RoadSurfing.

In some cases there may be doubts as to whether an error is covered by the warranty. If the error occurs within the first 6 months, the error is supposed to have been present at the handover, and it is the seller who must prove the opposite. The remaining 18 months are basically the buyer who must prove this.

You should be aware that there is no defect if the fault is due to wear and tear (e.g. wheels used up), improper use (e.g. wet driving, in violation of the operating instructions) or external influences (e.g. lightning strikes). In these cases, you must bear the cost of any repair yourself.

In connection with investigations of your product, RoadSurfing has the right to charge a fee. The amount of the fee is stated upon receipt and must be paid by you if it turns out that the error is not covered by the warranty.

If you return your item to us by post for complaint, please enclose the product with the following:

  • Copy of your invoice / order confirmation
  • Detailed error description or return cause
  • Contact information

We recommend that you ship the item as parcel as you then have the opportunity to track the parcel in case the delivery is delayed or disappears for the carrier. In the case of parcel shipping, there is also the possibility of compensation if the parcel disappears with the shipping company.

Privacy and cookies

In order for you to trade with us, we need the following information:
Name
Address
Mobile phone number
Email address

We make the registration of your personal information for the purpose of delivering the goods to you.

When collecting personal data via our website, we ensure that it always happens by submitting your explicit consent so that you are informed exactly what information is being collected and why.

The Director of RoadSurfing and our Customer Service as well as Finance Department have access to the information that is registered about you.

The data controller at www.RoadSurfingstore.com is the Director.

We do not store customer information encrypted.

We do not transmit customer information encrypted.

Information submitted to www.roadsurfingstore.com is not disclosed or sold in any way to third parties, except Trustpilot, and we do not record any personal information.

We use Trustpilot.com to obtain buyer experiences. Information collected from Trustpilot.com is not disclosed to others.

As a customer of RoadSurfing, you always have the right to object to the registration. You also have the right to know what information is registered about you. Please contact RoadSurfing if any questions.

Credit card information is encrypted. We do not store your credit card information. If you enter your e-mail address or your mobile phone number, you agree that we can contact you by e-mail or SMS with information about your order. Please note that you agree to our Privacy Policy when using this site, including our use of cookies.

Introduction
When you visit our website we will collect information about you, which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not want information collected, you should delete your cookies and refrain from using the website further. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.

Cookies
The website uses “cookies”, which is a text file that is stored on your computer, mobile or likewise for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.

It is possible to delete or block cookies.

Deleting or blocking cookies will make ads less relevant to you and more frequent. You can also risk that the website does not work optimally and that there are content that you cannot access.

The website contains cookies from third parties that may to varying degrees include frequent third parties in digital advertising

Individual information

In general
Personal information is any kind of information that can be attributed to you to some extent. When you use our website we collect and process a number of such information. This happens, for example by accessing regular content if you sign up for our newsletter, participate in competitions or surveys, register yourself as a user or subscriber, other use of services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent you explicitly consent to this and enter the information yourself, we will also process: Name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of login or when purchasing.

Security
We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, disclosed, lost, impaired or misunderstood, misused or otherwise treated in violation of law.

Purpose
The information is used to identify you as a user and to show you the ads that are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as to submit a newsletter. In addition, we use the information to optimize our services and content.

Storage period
The information is stored for the time allowed by law and we delete them when they are no longer required. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.

Disclosure of Information
Data about your use of the website, which ads you receive and possibly clicks on, geographical location, gender and age segment etc. is disclosed to third parties to the extent that this information is known. You can see which third parties are in the “Cookies” section above. The information is used to targeting advertising.

We also use a number of third parties for the storage and processing of data. These only process information on our behalf and may not use it for their own purposes.

Transmission of personal data such as name and e-mail etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.

Insight and complaints
You have the right to know what personal information we are processing about you. You can also object to information being used at any time. You may also revoke your consent to the processing of your information. If the information processed about you is incorrect, you have the right to have them corrected or deleted. Please contact us at: info@roadsurfingstore.com. If you want to complain about our processing of your personal data.

Publisher
The website is owned and published by:

RoadSurfing ApS
Provstevej 2A, St. Th.
2400 Copenhagen NV
+45 93 99 91 50
Info@roadsurfingstore.com

CONTACT US

Mail: Info@RoadSurfingstore.com

 

We strive to answer within 24 hours.

Telephone: +45 93 99 91 50

 

Available for phone calls on work days between 11.00-15.00 PM.